Frequently Asked Questions
What is Hug-A-Plush?
Hug-A-Plush is a small, heart-driven gift boutique that turns plush animals into messengers of love. Each plush wears a tiny tee printed with one of our original designs — perfect for birthdays, comfort gifts, encouragement, or “just because” moments.
Where are your plushes made?
All Hug-A-Plush items are made-to-order in the USA through our trusted partner, Plushland. Every design is printed and packed with care before being shipped directly to you or your loved one.
How long will my order take to arrive?
Each plush is handmade to order.
- Production time: 2–5 business days
- Shipping (U.S.): 3–7 business days after production
You’ll receive tracking information as soon as your order ships!
Can I send Hug-A-Plush as a gift?
Absolutely!
You can ship directly to the recipient — just enter their address at checkout. We never include pricing information, and you can even add a personal message to make it extra special.
Do you offer free shipping?
Yes — all U.S. orders over $50 ship free!
Orders under $50 have a flat shipping rate shown at checkout.
Do you ship internationally?
At this time, Hug-A-Plush ships within the United States only. We’re exploring international options — join our email list to be the first to know when we expand!
How can I contact you?
Use the Contact page or email support@hugaplush.store. We typically reply within 24 hours (often sooner).
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.